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Hardware technical support — frequently asked questions

What version of Windows do I need?
HomeGauge will run on Windows 8, 7, Vista, and XP. HomeGauge will not run on Windows RT.

Can I run HomeGauge on a Netbook style computer?
Yes, you can run HomeGauge on a Netbook style computer running Windows (not RT).
Tips for running HomeGauge on Netbooks

What type of Android device should I use to run the HG Companion?
See our Android Devices page.

How do I use my digital camera?
Most new cameras that connect using a USB cable are "storage class" or "auto connect". If your camera connects using a USB cable then try this steps to determine if yours will auto connect.

  1. Turn your computer on with the camera disconnected from your computer
  2. Double click on "My Computer" on your desktop - you should see a list of disk drives on your computer like "Local Disk (c:)".
  3. Plug the USB camera in to the computer
  4. Look back at the "My Computer" window in a few seconds.
  5. Did a new disk drive show up? Like "Removable Disk (d:)".
  6. If so then you can add pictures to your report in HomeGauge by clicking on where you want a picture then selecting "Folder Picture Selection"
  7. Select the folder on the e: disk containing the pictures. You may have to pick sub folders and they are usually called names that do not make sense. On the Kodak 4900 the folder is d:\DCIM\4900.
  8. Click the "Use Picture Now" to insert the picture.
  9. The next time you select the "Folder Picture Selection" option it will remember the folder you selected the first time

An alternate way to get the pictures to your computer that some inspectors prefer is to use a picture memory card to PCMCIA adaptor. Using this method you take the memory card out of the camera and using a PCMCIA adaptor you can plug the card into your laptop and use similar steps as above. Also, some computer models such as the Fujitsu Tablet PC have memory card readers built in which will also create their own removable drive on your computer.

Do you still have other questions? Try the online HG Community for inspectors.

Latest comments on this page
45thparallel (Inspector)
@njchis I use the Samsung Note 4 with HG Companion, and it is working out great for me. Jun 18, 2015 9:02 PM
hgmike (Inspector)
We plan on adding more features to the Android HG Companion in the future, but right now our focus is 1) Getting iOS version stable, and 2) HomeGauge 5.2 desktop update. After those updates are out, we'll shift our focus to HomeGauge Desktop Version 6 and HomeGauge Companion Version 6. At this time we don't have a timeline for releases. Mar 23, 2015 10:12 AM
aztec (Inspector)
When is Homegauge Companion going to have the ability to edit photos and print from an Android device? Mar 21, 2015 11:00 PM
njchis (Inspector)
Has anyone found a phone that works well with the HG companion. I'm looking at a new phone and I know that the Driod razor I currently have had camera downsizing issues. Thanks mike Feb 23, 2015 11:26 PM
hgmike (Inspector)
We plan on having a full beta test soon. We'll do that as soon as we can no longer track down bugs internally. We still are finding a few minor bugs here and there. It will be released after the full beta test is finished and any additional bugs are fixed. We're hoping this won't be too much longer. We are anxious to get this done and out to everyone. Apple maintains firm control over its ecosystem, and only allows installs of software through their store. They have always been very heavy handed with this, and there isn't anything we can do about that. (Android is much more friendly in this regard.) The only way around it as far as I know is to jailbreak phones, and we aren't going to support that. Jan 31, 2014 10:24 AM
rodneygreening (Inspector)
How much longer for the iPad app comes out and why do we have to load it at an Apple store. Rodney Greening Jan 31, 2014 10:13 AM
hgmike (Inspector)
The iOS app is coming along well. I don't have any specifics for a release date yet. We will not be making a Windows Phone version. May 13, 2013 9:20 AM
Premierhome (Inspector)
How is the IOS iPad app coming? Are you getting close to a release? will there be a windows phone version? The windows lumina 920 has a amazing camera and many other things. May 11, 2013 10:01 PM
hgmike (Inspector)
We don't have any specific announcements yet on the iOS version of the HG Companion. Nov 2, 2012 9:09 AM
ACI_NJ (Inspector)
Any update on the IOS version ? Nov 1, 2012 11:47 PM
hgmike (Inspector)
An iOS version is in the works, but we can't specify when we'll have this ready yet. We're not sure if it will be this year. Meanwhile, the Android version works great and getting an inexpensive Android device can save you time and money today! Apr 23, 2012 9:37 AM
questhomeinspectors (Inspector)
I am eagerly waiting for HomeGauge to come out with a iPad version of the software!. Any plans for this in 2012!? Apr 19, 2012 8:01 PM
hgmike (Inspector)
Yes, HomeGauge is currently working on software for the Android platform and will move on to the iPad after that. The first release will require a Windows PC to complete the report. Nov 22, 2011 9:31 AM
dwellsure (Inspector)
Will HomeGauge ever be designed to run on an iPad or Android tablet? I love your software and have been an avid user. But I must say I am starting to seriously consider other software companies that do offer it. I know I am not alone. The best scenario would be a stand-alone format on a tablet; one that does not run as Pocket HG. Nov 21, 2011 10:25 PM
hgmike (Inspector)
Yes, you can use the software on as many computers as you need, you will just need to activate it with the same information you originally did. If you have any trouble getting your software activated, please call our support line at 877-274-4299. Nov 1, 2010 9:46 AM
markhiten (Inspector)
Can I use my homegauge software that I have on my notebook for the PC also? Oct 29, 2010 7:58 PM
hgmike (Inspector)
You should find no difference in using HomeGauge with either Windows 7 Home Premium or Windows 7 Professional. The differences of those 2 versions won't affect you in using HomeGauge. The main differences are that Professional includes an XP mode, network domains, and backing up onto a network. Mar 12, 2010 11:25 AM
morgancohen (Inspector)
any difference between running HG on windows 7 home premium vs. windows 7 professional? Mar 11, 2010 4:05 PM
hgmike (Inspector)
We have not yet decided to create a client for the iPhone/iTouch/iPad. We will wait for the iPad to be released and consider it further. Feb 23, 2010 11:20 AM
gwatwell (Inspector)
When is Homeguage going to work with the iphone? Feb 19, 2010 12:02 PM
tommyhg (Inspector)
From the specification of the tablet I saw yes HomeGauge will run on the computer. Tommy HG Support Oct 12, 2009 8:16 AM
JEF (Inspector)
Wll Home Gauge run on a CTL 2GO Tablet?? Oct 10, 2009 1:28 PM
hgmike (Inspector)
On the website, you can remove users from the report. If you mean in the software, just add in the correct name and email address, then click the link to create a new username. You can assign that new username to the report online or if you upload it, it will be automatically assigned to the uploaded report. Aug 7, 2009 10:25 AM
bergenstroll (Inspector)
I have entered my name inthe user name box for uploading to customer.How do I remove my name? Aug 7, 2009 8:56 AM
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