Support/Training Home
HomeGauge Support
#1 Frequently Asked Questions (FAQs) - 24 hours / 7 days a week
Before calling HomeGauge, please check our FAQs listed below for frequently asked questions. Many questions and problems
and their solutions can be found in the different sections below:
Category 1 - Home Inspection Software FAQ
Category 2 - Internet Tools / Report Upload FAQ
Category 3 - HG Website Builder FAQ
Category 4 - Computer Hardware and Cameras FAQ
Category 5 - Restoring HomeGauge Software
Category 1 - Home Inspection Software FAQ
Category 2 - Internet Tools / Report Upload FAQ
Category 3 - HG Website Builder FAQ
Category 4 - Computer Hardware and Cameras FAQ
Category 5 - Restoring HomeGauge Software
#2 Interactive Training and Software Tours - 24 hours / 7 days a week
Interactive training and other software tours show you how to complete an inspection using HomeGauge. Many other mini tours show the correct way to use common functions. View them here. View version 3 tours here.
#3 HG Community - 24 hours / 7 days a week
Find the answers in our online HG Community.
Post your own questions to get the feedback from other HomeGauge users.
Go to the online HG Community.
#4 Template Exchange and Extra Downloads - 24 hours / 7 days a week
Share inspection templates and other resources with other inspectors. Get them here.
#5 Association Downloads - 24 hours / 7 days a week
Download association logos, agreements and templates. Get them here.
#6 Email - Next business day reply
We make every effort to respond to email quickly and this is often the best way to contact us with a specific question. Contact us: support@homegauge.com
#7 Via Toll FREE phone - Office hours: Monday - Friday 9am till 5pm Eastern Time
We are also in the office other hours at random times so you can try whenever or leave
a message and we will get back to you asap.
Direct: (828) 254-2030 (mobile phone users with free long distance — help keep our cost down and call direct)
Toll Free: (877) 274-4299.
Extra services we offer while you are getting started
Additionally, HomeGauge is glad to provide the following services while you are getting started with HomeGauge Software during your free trial of the HomeGauge Services.
- Free adjustment of Logos - send logo to support@HomeGauge.com for us to adjust it for the best possible look in HomeGauge
- HomeGauge Services sign up and report upload walk through — be sure to sign up for your free trial of HomeGauge Services and try uploading a report
- Customization of the cover, invoice and summary pages or other areas of the report appearance such as color and font
Support items outside of using the HomeGauge Software and Services
The following items are NOT related to the general usage of HomeGauge Software. We try
to help as much as possible with some tips below, but with many different computer configurations out there, you are often better served by calling the manufacturer of your computer.
If we think we can serve you well, we will offer to do so for an extra fee. The fees for this extra help are listed below, but for other items it is best that you see your local computer expert.
- Computer Security / Firewall / Virus / Spyware: Configuring your computer for proper security is essential but outside the scope of our free support. To help keep your computer running smoothly, we recommend these basic computer security tips. If you are having trouble with viruses or spyware on your computer, we recommend taking the computer to a repair shop. Sorry, but this is too complicated for HomeGauge to handle over the phone.
- Switching HomeGauge to another computer: $50 or see help here
- Logo / Agreement / Stylesheet adjustments after HG Services Trial Period: $50 or see help for logo, agreement, stylesheet
- Website review and image touch ups: $125
- Copy of uploaded reports on CD: $50 per year of reports
- Transferring any file from one computer to another: using CD or USB $25
- Wireless Iinternet connectivity problems: Please call your ISP
- Internet connectivity problems: Please call your ISP
- PPC is not communicating with Active Sync: Please call the hardware company.
- Printer problems: If you can not print any web page, please call the printer company.
- Quickbooks: Please talk to an accountant on general usage and accounting issues of Quickbooks for your business.
We also offer training for anyone interested in getting started quickly or investigating the software/hardware.
Latest comments on this page
hgmike
(Inspector)
Just send an email to support@homegauge.com with the URL you'd like the user sent to and we'll get it updated for you. Nov 16, 2009 3:21 PM
dmcauley1 (Inspector)
On the search for an inspector page, how can the potential client be guided to my website instead of the "generic" one listed? Nov 16, 2009 1:19 PM
AmeriHome (Inspector)
Home Gauge, I am a member and use the templates provided with your software. This morning a Real Estate agent asked if I could do an FHA inpsection report. I wasn't sure what he meant so I say Yes, but I would like to know if they is such an animal out there and if Home Gauge reports qualify as an offical FHA inspection report? Oct 29, 2009 4:13 PM
hgmike (Inspector)
You need to print from the first Print Preview window, not the second "Preview Pages" window to get the header and footer merge fields to print correctly from the software (this is a web browser issue). As far as the price goes, perhaps the tax isn't set on your invoice items on your laptop (this wouldn't be an issue with your normal workflow, as it would carry over). To set the tax in your invoice on your software, go to the invoice section, highlight one of the items, then click on the edit (wrench) button on the right. Check the checkbox for adding tax for the item and set the rate below that. Do that for each item you need to set the tax rate. Oct 13, 2009 11:13 AM
twigfield (Inspector)
Guys, Typically I book all inspections at my office on my desktop. Even if someone has not booked online I will book it on web site to have visibility of all inspections. I then download them into HG on both my office desktop and my laptop that I do inspection on. From there I import the invoice from my desktop into QB where I print the invoice and inspection order agreement. The other night I had to book an inspection from home. Instead of my normal routine at office I did everything on my laptop and printed IOA from my laptop in HG instead of QB. The cost of inspection and radon on web site and HG was $470 plus 6% tax for a total of $498.29. It is correct in HG and web site but on the IOA it shows a total of $470. I can't figure where it came up with this number at. Secondly the merge fields on corners of IOA (*reportinfo.inspectorCompany*, *client.lname1*,reprotinfo.address1*) do not fill in. Anyideas what is going on. All these fields fill out on the actual inspection report ok. Oct 12, 2009 6:01 PM
wduffee (Inspector)
Hello - thank you for your message. We are exploring ways to have time specifications that are less than one minute. Again - thank you for your message. Aug 5, 2009 1:31 PM
PVINSPECT.COM (Inspector)
Regarding Calendar Option: "Edit Inspection Service." Under the Time stated in Minutes; I would like to add partial minutes in decimal form. For Example: I use my base price and figure 180 minutes (3Hrs.)for up to 1,500Sq. Ft. On the next item (selection) I would like to add .12 of a minute for each additional square foot. I try to add the decimal but after saving, it defaults back to zero. Aug 5, 2009 12:50 PM
wduffee (Inspector)
Hi Terry - we absolutely support different taxes in different states. You can setup Geographic Service Areas in your Calendar, and then the Inspection Services in different areas can have different taxes. This flexibility has been available since April, and is accessible through the "Manage Geographic Areas" link in the Calendar Options page. Jul 31, 2009 10:28 AM
twigfield (Inspector)
I do inspections in three states. Two don't charge tax, the other does. I get 85% to 90% of my inspection to book using the internet scheduling. Do you have any plans to update the internet scheduler so that the price shows correctly for all states? At this time my MD inspections (no tax) shows the WV tax. I have no choice in this it's either tax all or tax none. Seems like it would not be difficult to do. PS I have always had a problem with people trying to book on i nternet but they can't figure out how to do this. Since the changes you made this has increased. Now 1 out of three call me when they are trying to schedule online. I'm considering giving up on this and going back to using a call center again. Jul 30, 2009 1:08 AM
hgmike (Inspector)
We have no immediate plans to support the iphone. Jul 29, 2009 4:22 PM
Capstone (Inspector)
Is there a planed version of HomeGauge for the iphone? Jul 28, 2009 7:08 PM
hgmike (Inspector)
spswayne -- I sent you an email with the code and links for the different options available for embedding or linking to your calendar. Pick whichever one works best for your website. Anyone else who wants this info, please email us at support@homegauge.com with your request. Jul 28, 2009 11:34 AM
spswayne (Inspector)
How do I link the online calender to my present website not with Home gauge? I would like for the page to automatically come up when someone enters the tab on my website. thanks! Jul 27, 2009 9:59 PM
hgmike (Inspector)
If you email it to support@homegauge.com, we can try to resize it for you. Depending on the file, making an image file bigger tends to make it lose some quality. Jun 12, 2009 11:07 AM
bperry2000 (Inspector)
I need to enlarge my Logo . What do I do? Jun 11, 2009 5:41 PM
hgmike (Inspector)
The easiest thing to do would be to contact our customer support at 877-274-4299 or support@homegauge.com and we can help you get it switched. Jun 1, 2009 9:10 AM
intellispect (Inspector)
how do i change my website domain name link? thanks, Rod May 31, 2009 12:37 PM
hgmike (Inspector)
We are continuing to make changes to the new calendar and we plan on editing that page soon to make it look better. Apr 22, 2009 12:20 PM
QuestHomeInspectors (Inspector)
Is there a way to change the layout of the printer friendly property information page. Prior the update of the Calender...We used to print this page out and use it as a face sheet (would staple it to the signed Inspection Agreement and file). The sheet neatly contained the property address, who the inspection was for, the Real Estate Agent etc...Since the Calender update, this sheet no longer looks "user friendly" infact, now I have to go into Micosoft Word to make our own face sheet for filing our completed Inspection Agreements. Thanks! Bryan Quest Home Inspectors LLC Apr 22, 2009 9:27 AM
Just send an email to support@homegauge.com with the URL you'd like the user sent to and we'll get it updated for you. Nov 16, 2009 3:21 PM
dmcauley1 (Inspector)
On the search for an inspector page, how can the potential client be guided to my website instead of the "generic" one listed? Nov 16, 2009 1:19 PM
AmeriHome (Inspector)
Home Gauge, I am a member and use the templates provided with your software. This morning a Real Estate agent asked if I could do an FHA inpsection report. I wasn't sure what he meant so I say Yes, but I would like to know if they is such an animal out there and if Home Gauge reports qualify as an offical FHA inspection report? Oct 29, 2009 4:13 PM
hgmike (Inspector)
You need to print from the first Print Preview window, not the second "Preview Pages" window to get the header and footer merge fields to print correctly from the software (this is a web browser issue). As far as the price goes, perhaps the tax isn't set on your invoice items on your laptop (this wouldn't be an issue with your normal workflow, as it would carry over). To set the tax in your invoice on your software, go to the invoice section, highlight one of the items, then click on the edit (wrench) button on the right. Check the checkbox for adding tax for the item and set the rate below that. Do that for each item you need to set the tax rate. Oct 13, 2009 11:13 AM
twigfield (Inspector)
Guys, Typically I book all inspections at my office on my desktop. Even if someone has not booked online I will book it on web site to have visibility of all inspections. I then download them into HG on both my office desktop and my laptop that I do inspection on. From there I import the invoice from my desktop into QB where I print the invoice and inspection order agreement. The other night I had to book an inspection from home. Instead of my normal routine at office I did everything on my laptop and printed IOA from my laptop in HG instead of QB. The cost of inspection and radon on web site and HG was $470 plus 6% tax for a total of $498.29. It is correct in HG and web site but on the IOA it shows a total of $470. I can't figure where it came up with this number at. Secondly the merge fields on corners of IOA (*reportinfo.inspectorCompany*, *client.lname1*,reprotinfo.address1*) do not fill in. Anyideas what is going on. All these fields fill out on the actual inspection report ok. Oct 12, 2009 6:01 PM
wduffee (Inspector)
Hello - thank you for your message. We are exploring ways to have time specifications that are less than one minute. Again - thank you for your message. Aug 5, 2009 1:31 PM
PVINSPECT.COM (Inspector)
Regarding Calendar Option: "Edit Inspection Service." Under the Time stated in Minutes; I would like to add partial minutes in decimal form. For Example: I use my base price and figure 180 minutes (3Hrs.)for up to 1,500Sq. Ft. On the next item (selection) I would like to add .12 of a minute for each additional square foot. I try to add the decimal but after saving, it defaults back to zero. Aug 5, 2009 12:50 PM
wduffee (Inspector)
Hi Terry - we absolutely support different taxes in different states. You can setup Geographic Service Areas in your Calendar, and then the Inspection Services in different areas can have different taxes. This flexibility has been available since April, and is accessible through the "Manage Geographic Areas" link in the Calendar Options page. Jul 31, 2009 10:28 AM
twigfield (Inspector)
I do inspections in three states. Two don't charge tax, the other does. I get 85% to 90% of my inspection to book using the internet scheduling. Do you have any plans to update the internet scheduler so that the price shows correctly for all states? At this time my MD inspections (no tax) shows the WV tax. I have no choice in this it's either tax all or tax none. Seems like it would not be difficult to do. PS I have always had a problem with people trying to book on i nternet but they can't figure out how to do this. Since the changes you made this has increased. Now 1 out of three call me when they are trying to schedule online. I'm considering giving up on this and going back to using a call center again. Jul 30, 2009 1:08 AM
hgmike (Inspector)
We have no immediate plans to support the iphone. Jul 29, 2009 4:22 PM
Capstone (Inspector)
Is there a planed version of HomeGauge for the iphone? Jul 28, 2009 7:08 PM
hgmike (Inspector)
spswayne -- I sent you an email with the code and links for the different options available for embedding or linking to your calendar. Pick whichever one works best for your website. Anyone else who wants this info, please email us at support@homegauge.com with your request. Jul 28, 2009 11:34 AM
spswayne (Inspector)
How do I link the online calender to my present website not with Home gauge? I would like for the page to automatically come up when someone enters the tab on my website. thanks! Jul 27, 2009 9:59 PM
hgmike (Inspector)
If you email it to support@homegauge.com, we can try to resize it for you. Depending on the file, making an image file bigger tends to make it lose some quality. Jun 12, 2009 11:07 AM
bperry2000 (Inspector)
I need to enlarge my Logo . What do I do? Jun 11, 2009 5:41 PM
hgmike (Inspector)
The easiest thing to do would be to contact our customer support at 877-274-4299 or support@homegauge.com and we can help you get it switched. Jun 1, 2009 9:10 AM
intellispect (Inspector)
how do i change my website domain name link? thanks, Rod May 31, 2009 12:37 PM
hgmike (Inspector)
We are continuing to make changes to the new calendar and we plan on editing that page soon to make it look better. Apr 22, 2009 12:20 PM
QuestHomeInspectors (Inspector)
Is there a way to change the layout of the printer friendly property information page. Prior the update of the Calender...We used to print this page out and use it as a face sheet (would staple it to the signed Inspection Agreement and file). The sheet neatly contained the property address, who the inspection was for, the Real Estate Agent etc...Since the Calender update, this sheet no longer looks "user friendly" infact, now I have to go into Micosoft Word to make our own face sheet for filing our completed Inspection Agreements. Thanks! Bryan Quest Home Inspectors LLC Apr 22, 2009 9:27 AM
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