Before calling HomeGauge, please check our FAQs listed below for frequently asked questions. Many questions and problems and their solutions can be found in the different sections below:
Category 1 - Home Inspection Software FAQ
Category 2 - Gold Internet Tools / Report Upload FAQ
Category 3 - Platinum Internet Tools FAQ
Category 4 - Computer Hardware and Cameras FAQ
Category 5 - Restoring HomeGauge Software

Interactive training and other software tours show you how to complete an inspection using HomeGauge. Many other mini tours show the correct way to use common functions. View them here. View version 3 tours here.

Find the answers in our message board. Post your own questions to get the feedback from other HomeGauge users. Read the boards here. (Requires SHGI user name).

Share inspection templates and other resources with other inspectors. Get them here.

Download association logos, agreements and templates. Get them here.

We make every effort to respond to email quickly and this is often the best way to contact us with a specific question. Contact us: support@homegauge.com

We are also in the office other hours at random times so you can try whenever or leave a message and we will get back to you asap.
Direct: (828) 687-9626 (mobile phone users with free long distance - help keep our cost down and call direct)
Toll Free: (877) 274-4299.

 

Additionally, HomeGauge is glad to provide the following services while you are getting started with HomeGauge software during your free trial of the Gold/Platinum Internet Tools.

• Free adjustment of Logos - send logo to support@HomeGauge.com for us to adjust it for the best possible look in HomeGauge
• Gold sign up and report upload walk thru - be sure to sign up for your free trial of Gold Internet Tools and try uploading a report.
• Customization of the cover, invoice and summary pages or other areas of the report appearance such as color and font

The following below items are NOT related to the general usage of HomeGauge software. We try to help as much as possible with some tips below but with many different computer configurations out there, you are often better served by calling the manufacturer of your computer. If we think we can serve you well, we will offer to do so for an extra fee. The fees are listed below for this extra help but for other items it is best that you see your local computer expert.

• Computer Security / Firewall / Virus / Spyware: Configuring your computer for proper security is essential but outside the scope of our free support. To help keep your computer running smoothly we recommend these basic computer security tips. If you are having trouble with viruses or spyware on your computer we recommend taking the computer to a repair shop. Sorry, but this is too complicated for HomeGauge to handle over phone calls.
• Switching HomeGauge to another computer: $50 or see help here
• Logo / Agreement / Style Sheet adjustments after Gold Trial Period: $50 or see help for logo, agreement, style sheet
• HomeGauge training with Russell using Co-Pilot: $50 for 30 minutes
• Review inspection reports for tips from Russell: $100 (need 3 reports) Russell will review 3 reports, prepare feedback and go over it with you by email or phone. It includes a follow up.
• Web site review and image touch ups : $125
• Copy of uploaded reports on CD : $50 per year of reports
• Transferring any file from one computer to another: using CD or USB $25
• Wireless internet connectivity problems: Please call your ISP
• Internet connectivity problems: Please call your ISP
• PPC is not communicating with Active Sync: - Please call the hardware company.
• Printer problems: If you can not print any web page please call the printer company.
• Quickbooks: Please talk to an accountant on general usage and accounting issues of Quickbooks for your business.