HomeGauge Support

hgmike (Inspector)
We have an online tour about reinspections. Go to the interactive tours page (item #2 above), click on the Extra Features section, and look for the reinspection tour. Feb 2, 2012 10:51 AM

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aehiaz (Inspector)
Fairly new to software, and industry still tweaking templates. How is a re-inspection being performed by others. I found the button for the report re-inspection and flagged issues, do I have to make a new template just to change the general info comments that it is a re-inspection. Are others just getting rid of the pictures and comments if the issues are resolved and leaving all other? On-line tutorial would be great here! Feb 1, 2012 7:58 PM

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hesterd (Inspector)
Question when I am adding a comment in the field my PPC the software seems to be intuitive to what I want to add but I do not have this same functionality on the desktop. Is there somewhere to turn this on? Jan 27, 2012 2:30 PM

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hgmike (Inspector)
No, not at this time. You can always send a customer an email ahead of time or however else you normally would collect a PayPal payment -- and manually lock the report/unlock on payment. Jan 25, 2012 9:25 AM

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dcis (Inspector)
Is there a way to add PayPal to the payment options when customers go to view their report? Jan 25, 2012 7:03 AM

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bhisinc (Inspector)
How do I transfer all the information from one computer to and other including logo. NACHI. temples ect. Jan 8, 2012 10:34 PM

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inspectitneil (Inspector)
WISH LIST!!! I currently have my clients book their inspections from my web site. I am in an area where the clients use a real estate agent and an attorney. When a client files in the information and it request for the real estate professional they will tyically fill in their agent. I have added spaces for them to fill in their attorney. Those additional area that are filled in will NOT copy over. I would like to see where itens like this will carry over as do the real estate professional. I hope to find this soon. Nov 16, 2011 10:53 PM

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hgmike (Inspector)
To download the update, you will probably need to login to HomeGauge.com, then from the Dashboard page, look in the upper right for a link to Download HG 4.5. Click on that link then click on the link to run the installer. Nov 16, 2011 9:45 AM

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eric@homeinspex.com (Inspector)
I currently have version 4.3.0.9. When I check for upgrades it says I'm up to date. So it's not letting me upgrade to 4.5. What am I doing wrong? Eric Nov 16, 2011 7:45 AM

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hgmike (Inspector)
On this main support page you will find a guide that can walk you through moving HomeGauge to a new computer or restoring HomeGauge on a computer. Look for the link near the top of the page "Restoring HomeGauge Software". Nov 3, 2011 11:16 AM

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sapphireinspections (Inspector)
need to find out how to import my information from my old computer to my new computer. Please advise. J Nov 2, 2011 10:15 PM

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johnhpiott (Inspector)
Today while trying to close my inspection report list got an odd box tried to close it latter I open my report file and I have lost ALL of my reports for the last several months, including the ones I did today and need to upload. You gotta help me fast please !!! John.surety@gmail.com Aug 17, 2011 10:08 PM

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hgmike (Inspector)
If you uploaded it before deleting it from your computer, you can download it from the website. Otherwise, it is probably deleted. Aug 15, 2011 9:21 AM

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oscarp (Inspector)
If I deleted a report can i get it back? Jorge Perez Aug 13, 2011 8:02 AM

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rixbuild (Inspector)
Surely there must be a way to add more than 3 emails to a username for a company. I have a client who has4 consultants, and they want the Same username and password for the company. HELP ?? Aug 2, 2011 12:28 AM

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Wade@premier (Inspector)
I was contacted by a customer today saying my my account will not accept credit cards. Help Jul 27, 2011 11:03 PM

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hgmike (Inspector)
I haven't heard of this issue, but if you want to call our technical support line at 877-274-4299, whoever answers should be able to help you. Jul 15, 2011 1:05 PM

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hesterd (Inspector)
I am having some issues with my auto comment not saving properly. I have saved a comment in the report for the template and then it may or may not show on the next report for the same template. Anyone else seeing this issue? Jul 15, 2011 12:32 PM

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hgmike (Inspector)
The system still works the same for report delivery as it did before. The only minor change is that the default login page for customers is now the inspector's profile page, which is nice in that it gives the inspector another chance to brand/ do some marketing. Jun 30, 2011 10:02 AM

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HOMESCOPEINCORPORATED (Inspector)
I HAVE A QUESTION. WHEN THE CUSTOMER GOES TO PICK UP HIS OR HER REPORT, WITH THE NEW SYSTEM, DO THEY NEED TO HAVE A USERNAME AND PASSWORD NOW? AND HOW ARE THEY ASSIGNED? JEFF AT HOMESCOPE@BELLSOUTH.NET Jun 30, 2011 12:08 AM

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jskrypka (Inspector)
I have never experienced such excellent customer service like I have at HG. Today I spent close to 2 hours on the telephone with Dave, trying to fix a problem with transferring HG to a new computer. It ended up being an Internet Explorer issue that I would never have found. But it was fixed and I am back in business !!!! Kudos to Dave and all at HG. Jun 15, 2011 6:42 PM

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hgmike (Inspector)
If you mean you want to add a second bathroom, from the components screen you can click on the "++" button to add a duplicate section (i.e. bathroom) with the item you want duplicated selected (so it has a black dotted line around it). The duplicate sections will just apply to that one report. If that isn't what you mean, you might want to call us at 877-274-4299 and whoever answers the phone should be able to help you out. Jun 6, 2011 5:24 PM

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assurehomeinspection (Inspector)
Mike, ok hopefully last question.... I'm working on a report halfway through I need to either add a bathroom, delete or change the text just this report, How is that done in the Bathroom and Components screen within the Components menu. Hopefully you understand what I saying lol Jun 6, 2011 3:03 PM

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hgmike (Inspector)
You edit these by editing the summaries. To do that, start a new report and select your template. Click on the "Summary" button on the bottom left of your software (under all your section titles -- you may need to scroll). Click on the "Edit Summaries" tab in the middle window. Click on the tab for the summary you want to edit, then click on the "Edit T" button to edit that one. You can also click on "Add T" to add a new one, "Delete T" to remove one. Jun 6, 2011 12:38 PM

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assurehomeinspection (Inspector)
How do I edit the summary chech boxes st the bottom of the Inspection ITems menu, I need to change the text Jun 3, 2011 10:42 PM

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hgmike (Inspector)
HomeGauge has a built in pdf creator, it is a print option. To switch your document output type to pdf, go to the menu "File - Printing Options", click on the print setting name you use, so the name itself is highlighted (in blue usually), then click on the "edit" button to the right. From here you can pick what sections to include with your print, and if you click on the "other" tab at the top, you can pick "Adobe Acrobat PDF" format as the output type. Then to make a pdf, go to print as normal. It should show you a preview of the pdf. If you want to save it to your computer, click on the "disc" icon in the left of the pdf toolbar and save it wherever you like. When sending an email, just attach the pdf file that you saved. Jun 1, 2011 12:59 PM

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assurehomeinspection (Inspector)
Mike, if im not uploading reports, how do I send the report by email in PFD format. When I try sending it to myself I'm unable to open the doc. what am I doing wrong lol May 31, 2011 5:59 PM

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hgmike (Inspector)
The trick here is that this is an auto-comment. To get this change to save in your template, you need to edit the auto-comment (changing the text in the window will change it for that specific report, but not for future reports). Create a new report and select your template. Click on the general section. 1) Click on the "eraser" button to clear out the existing text 2) Click on the first "wand" button to insert an auto-comment 3) Highlight the comment that is currently being used and click on the "Edit Comment" button. 4) A window should pop up where you can edit the auto-comment -- edit it as you'd like it to appear. If you notice in this window, there is a checkbox up at the top to include this comment at report startup. If this is checked, the comment will appear with each new report. 5) Click "ok" then "ok" again and the new comment should appear as you edited it in the correct window -- it should appear this way with each new report. May 31, 2011 12:21 PM

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hgmike (Inspector)
The templates are located in your "Documents\HomeGauge\Templates" folder on your computer. You can copy these files from one computer to another to move them over. Also, your print settings are located in the folder "Documents\HomeGauge\PrintDocs". You can copy these files from one computer to another to move them over. May 31, 2011 11:43 AM

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assurehomeinspection (Inspector)
I'm having trouble moving templates from one computer to another, trouble printing files to PDF and emailing, nothing works May 29, 2011 4:10 PM

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Inspectedbymic (Inspector)
I am having problems saving the General Report information when revising or creating a template. Each time I save my tempaltes all items save with the exception of the general report information. Why? May 28, 2011 7:19 PM

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