Network Ratings (Gauges)

Service Providers in our network enjoy exclusivity and featured placement at the buyer's inspection report. Home buyers and home owners know that if you are in the HomeGauge Network, you are serious about performing quality work and professional service.

In today's world, consumers often choose a company or establishment based on reviews. This is true for movies, games, hotels and most everything else. A big problem is that one bad review can taint the whole review process. Or, some rating programs have extreme reviews where they either trash or praise the target. Reviewers have to read both and decide which post is fair and which is not.

Welcome to Gauge the Service Provider. No more extremes and no more mediocre reviews. HomeGauge's "Gauge" program lists attributes of professionalism — reviewers can select which attributes are positive or negative from what was experienced during the repair or service call. The next person viewing the Gauge doesn't see the previous choices selected. They only see the attributes that are above a baseline. If an attribute is repeatedly selected as negative, that attribute will drop below the baseline and will not be displayed until it is voted back up above the baseline. This will prevent a bad review overshadowing the results that could be the result of an isolated incident.

Here's an example: The Service Provider had a flat tire, dropped his cellphone and a Mack truck ran over it. He did not show up or call the customer. This is not good and the customer gives a bad review. That review may not impact the Gauge of the Service Provider unless previous customers had also been stood up and voted negatively on the "Punctual" attribute.

The baseline range above is not displayed, but is tracked in the background. As an example, for the attribute of "Punctuality", let's say the customer voted negatively for this attribute and the service provider was currently at a +3. He is now at a +2, which means the attribute will remain positive. If, however, it was at 0, and the next customer voted negatively, then it would move to a -1 and the "Punctuality" attribute will not be displayed among the list of attributes at the Service Provider's profile until the next customer rates the Service Provider as "Punctual". This is really cool because it gives you a chance to repair your rating and does not punish you based on one bad review. Note: The customer can also leave written comments, but those are sent directly to you and are not displayed.

Inspectors and customers alike prefer Service Providers that have the following traits:

1. Punctuality: No one likes to wait or have large windows of time where you “might” get to them. Do not over book your day. Always try to make it the day and time you agreed. Always call within 10 minutes of your scheduled arrival if you are running late.

2. Workmanship: Home Inspectors do not like shoddy work or shortcuts and will not recommend tradesmen who take advantage of the customer’s lack of awareness of what is good quality work.

3. Timely completion: No one likes the job to drag out because of other projects or if it becomes apparent that the Service Provider did not plan well.

4. Responsibility: Many home owners do not wear shoes in the home, and likewise, you should wear covers over your shoes when working in a habitable space of the home. Do not travel into rooms that are not in your work scope. Do not use the toilet without asking and try to never use their toilet. If you soil or break something in their home, you should try to replace it.

5. Professionalism: A Professional does not try to add unnecessary work to the contract. They do not try to make themselves look good by demeaning their competition, nor do they discuss religion or politics. They stand behind their price and make the experience pleasant with the customer.

6. Cleans up daily: Customers like to know that each day when you leave the room it is in a broom swept condition, meaning nothing laying around loose, dangerous, all cords are rolled up, and trash or debris is contained or removed.

7. Cleans up at end of job: Same as Cleans up daily, except you take the last bit with you.

8. Friendliness: No one wants to hear your personal problems, especially your customer. They can tell you theirs, but you should not tell them yours. Being friendly also means to not offend, so never tell them your opinions on politics or religion. That is not why you are there.

9. Responsiveness to a customer’s call: Call backs must be made in the same day and do what you say.

10. Well organized: Generally speaking, from start to finish, the process went well, any concerns were addressed or corrected, and the repair or project ended well with everyone satisfied.

11. Good hygiene: Look clean, smell clean, wear shoe covers indoors. No smoking, even if the customer does. Never smoke within 10 minutes if you plan to approach your customer close enough to reek of tobacco. Never get out of your vehicle and leave a cigarette butt on their grounds.

The customer and public enjoy selecting from our search database because they know that previous customers have "Gauged" the service provider! It's a great way to distinguish your professional company from the others!

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