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Felix Santana

Before you purchase or sell your home or property, please call Matrix Home inspections LLC. We can help protect your investment with a thorough home/property inspection! Call us now to discuss your individual inspection needs. Work Phone: 1- 413-782-7656 Mobile Phone: 1-413-364 -8862 Fax Number: 1-413-82-7656

About Matrix Home inspections LLC

We perform thorough inspections at reasonable prices. We can help you get to know the condition of the property you are about to buy or sell, and give you the confidence you need to make an informed decision.

We are located in Springfield and serve all surrounding areas. We look forward to hearing from you!



Qualifications:
LICENSED IN THE STATE OF MASSACHUSETTS # 544 AND CONNECTICUT # 420. NACHI, FREA, ESA

About:
My promise to all prospective buyers is that If you allow me to do your inspection I will Cofidentially service you with respect, good ethics and intergity. I service western massachuetts and northen connecticut.

- V.R., Springfield MA, April 2012
Mr. Santana is very profession and always ontime. Thanks
- J.M., April 2012
muy buen trabajo
- E.R., Springfield MA, February 2012
Mr. Santana was polite puntual and very professsional
- H.L., January 2012
I appreciate the thorough inspection you conducted. You were very professional, and I would certainly recommend you to others. Thank you, Mary
- M.S., January 2012
I found him through a recommendation from a family member. He evaluated a home I was looking into purchasing. Though the home was beautiful, he found problems, both cosmetic and structural that were ultimately the deal breaker. Everyone agreed if it weren't for him there would have continued structural problems that neither the buyer or the seller would have known about. His work even had the selling agent asking for his credentials. "Felix"... not your average inspector
- J.D., August 2011
Thank you for inspecting our future home. I appreciate the honest and thorough work you did.
- R.W., Springfield MA, May 2011
very good inspector, and very detailed
- M.O., Springfield MA, May 2011

- Z.R., Chicopee MA, April 2011
Felix did an excellent job, he was very candid about the problems with the house he inspected. I would definitely work with him again or recommend him to others.
- S.D., April 2011
He is a very knowlegeable and attentive to details home inspector. Very honest and explains things as he goes making the process an easy one to understand! This is the 3rd time we have used him and would definately recommend him. This is money well spend for your peace of mind!!! Alice & Francisco Torres
- F.T., Springfield MA, January 2011
Felix did a very thorough inspection. We are very satisfied with his work!
- N.R., January 2011

- B.B., Springfield MA, November 2010
Felix, I really appreciate how much you helped us and taught us about our house along the way. You have a great eye and noticed many things I wouldn't have seen. It's obvious that you have a lot of knowledge & are in the right line of work. And on top of that you were very nice and made us laugh despite the stress of everything. Matt & I thank you very much!
- M.M., Ludlow MA, September 2010
Felix was very professional. He was extreamly through and answered all of my questions. Highly recommend.
- L.S., September 2010

- J.F., April 2010
Felix Santana conducted a very thorough inspection of the property. He was professional and courteous.
- K.O., Westfield MA, October 2009
Very professional and I have very good image of Mr. Santana, I'm First time homebuyer and is my first experience with a home-inspector. I feel good because I made the right decision in choosing Mr. Santana.
- E.C., Springfield MA, September 2009
I thought Felix Santana was extremely knowledgeable and thorough in his inspection. I found him to be very friendly and patient and willing to go above & beyond the call of duty when I had any questions. He was very friendly and easy to work with. I will definitely recommend him to anyone I know needing a home inspection.
- T.R., West Springfield MA, June 2009


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Gauge Attributes

Customers can Gauge service providers on the following 10 attributes. Not all attributes will apply to all service providers.

  1. Punctuality and Timely Completion: No one likes to wait or have large windows of time where service providers "might" get to them. No one likes the job to drag out because of the service provider's other projects or if it becomes apparent that the SP did not plan well.
  2. Workmanship: No one likes shoddy work, shortcuts, or tradesmen who take advantage of the customer's lack of awareness of what is good quality work.
  3. Responsibility: Many home owners do not wear shoes in their home and service providers should wear covers over their shoes when necessary. SP's should not travel into rooms that are not in the work scope. They should not use the toilet without asking. If the SP soils or breaks something, they should try to replace it.
  4. Professionalism: A Professional does not try to add unnecessary work to the contract. Nor do they try to make themselves look good by demeaning their competition or by discussing religion or politics. Professionals stand behind their price and make the experience pleasant with the customer.
  5. Cleans Up Daily: Customers like to know that each day when service providers leave the room, it is in a broom swept condition, meaning nothing laying around loose, dangerous, all cords are rolled up, and trash or debris is contained or removed. SP's should clean up at the end of the job.
  6. Friendly: No one wants to hear service providers' personal problems. The service provider should be pleasant to be around.
  7. Responsive to a Customer's Call: Call backs should be made in the same day and the service provider should do what was promised.
  8. Well Organized: Generally speaking, from start to finish, the process went well, any concerns were addressed or corrected, and the repair or project ended well with everyone satisfied.
  9. Hygiene: The service provider should look clean, smell clean, and wear shoe covers indoors when needed.
  10. Recommended: Would you recommend this individual or company?

Matrix Home inspections LLC

http://www.inspectorpages.com/fsantana

Workphone: 1- 413-782-7656
Mobile: 1-413-364 -8862
Fax: 1-413-82-7656

Springfield, MA 01138