Help
Profile Image
Steve MacKenzie

Friends don't let friends buy homes without a home inspection from    www.HeartlandInspectionSolutions.com                                                 Providing a solid foundation for your Real Estate Investments.

Find us on Facebook for monthly and seasonal Home Maintenance Hints.



Qualifications:
*State of TN Home Inspector License #155 *Certfied Radon Measurement Operator

About:
Degreed Mechanical Engineer; Degreed MBA; 20+ years experience in industrial and residential maintenance. Residential & Commercial Building Inspector Owner of 5 Star Property Care, LLC
Great Job!!!
- C.G., April 2011
Steve is very thorough and completes his report in a timely manner. Thanks and we would definitely use him again! Ginger Brown
- B.B., Flintstone GA, November 2010
Steve, thank you for your promptness in doing the inspection as well as getting to report to us so quickly. The report is very thorough and in talking with you today, I better understand just what you have found and what you recommend for us to do to follow up with the sellers. I am sure we will be contacting you for any further information we may need to proceed as well as doing a follow-up inspection for us. Have a nice weekend! Kathy Carley
- K.C., Longview TX, July 2010
Steve was very professional and thorough the entire time. I very much appreciated his incredible patience and knowledge of every minute detail of a home, both interior, exterior, electrical and plumbing. I would HIGHLY recommend Steve and Heartland Inspections anytime!
- C.M., Kodak TN, February 2010
Just thought you'd like to know that Melanie got into Boon Docks.. and we just had to view the inspect report to find the main water cut off.. No problem... but great info from you. Picture and all!!!! Thanks, Robin
- R.C., December 2009
I found this report to be the most complete and comprehensive home inspection report I have ever seen. Thank you for a job so extremely well done. I would not hesitate to use your services in the future.
- B.T., October 2009
It was a pleasure to meet Steve at the home, he was very professional and took time to explain and listen to my concerns. Your report is very detailed and easy to study. Also Terrie,your customer relations is a plus,thanks, Rick&Juila Bailey I would recommend your services.
- R.B., Alexander NC, October 2009


close

Gauge Attributes

Customers can Gauge service providers on the following 10 attributes. Not all attributes will apply to all service providers.

  1. Punctuality and Timely Completion: No one likes to wait or have large windows of time where service providers "might" get to them. No one likes the job to drag out because of the service provider's other projects or if it becomes apparent that the SP did not plan well.
  2. Workmanship: No one likes shoddy work, shortcuts, or tradesmen who take advantage of the customer's lack of awareness of what is good quality work.
  3. Responsibility: Many home owners do not wear shoes in their home and service providers should wear covers over their shoes when necessary. SP's should not travel into rooms that are not in the work scope. They should not use the toilet without asking. If the SP soils or breaks something, they should try to replace it.
  4. Professionalism: A Professional does not try to add unnecessary work to the contract. Nor do they try to make themselves look good by demeaning their competition or by discussing religion or politics. Professionals stand behind their price and make the experience pleasant with the customer.
  5. Cleans Up Daily: Customers like to know that each day when service providers leave the room, it is in a broom swept condition, meaning nothing laying around loose, dangerous, all cords are rolled up, and trash or debris is contained or removed. SP's should clean up at the end of the job.
  6. Friendly: No one wants to hear service providers' personal problems. The service provider should be pleasant to be around.
  7. Responsive to a Customer's Call: Call backs should be made in the same day and the service provider should do what was promised.
  8. Well Organized: Generally speaking, from start to finish, the process went well, any concerns were addressed or corrected, and the repair or project ended well with everyone satisfied.
  9. Hygiene: The service provider should look clean, smell clean, and wear shoe covers indoors when needed.
  10. Recommended: Would you recommend this individual or company?

Heartland Inspection Solutions, Inc.

http://heartlandinspectionsolutions.com

Workphone: (865) 429-2854
Mobile: (865) 776-4478
Fax: (865) 429-2863

Sevierville, TN 37876