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Kenny Stepp

Before you purchase or sell your home or property, please call Step By Stepp Home Inspections,Inc.. We can help protect your investment with a thorough home/property inspection! Call us now to discuss your individual inspection needs. Work Phone: 804-897-7200

About Step By Stepp Home Inspections,Inc.

We perform thorough inspections at reasonable prices. We can help you get to know the condition of the property you are about to buy or sell, and give you the confidence you need to make an informed decision.

We are located in Richmond and serve all surrounding areas. We look forward to hearing from you!

Thanks for being so flexible and accommodating our schedule!
- R.L., April 2012
I love the work he and his brother do. I have used them multiple times over the past 10 Years and have always known what I was getting into after they have checked out the house. I have decided to purchase and not to purchase on the results of their work. Great Job...keep up teh good work. Darren
- D.C., March 2012
Great Job Kenny!! You are VERY professional and great at explaining all questions and addressing all issues. Thank you so much for your help.
- T.H., November 2011
Thanks for your Service Kenny!! I really enjoyed how you went through step by step to explain the process and give me tips on minor things that I can do to maintain the up-keep of my new home in the future. It was truly a pleasure working with you!! Karen Singleton
- K.S., April 2011
I found Kenny very helpful and polite. He even returned to the home when we could not finish the entire inspection the first time. I really like this email method with the pictures and comments for each item. As I am a first time home buyer and I am a woman and I had no clue as what to look out for. I feel very confident of the process that was handled in this inspection. Thank you so much.
- C.T., November 2010
Thanks for the detailed report and pictures.
- C.S., April 2010
Dear Kenny I am taking this means to express my appreciation to you for the courtesy and professionalism extended to me during the ispection of my new home. To you I want to say with the warmth of personal friendship, Thanks for a job well done
- J.H., March 2010
Kenny did a great job and had everything looked at before I could even think to ask
- M.D., March 2010
Kenny, you were very personable yet professional...a great combination. Thank you very much for such an educational inspection, pointing out safety and operating valves, shut-offs, etc
- N.B., November 2009
It would be nice if you provided the report in a PDF format as well. That would make it easier when I need to send it to the Listing Agent. Now I need to go convert to PDF.
- J.R., Glen Allen VA, October 2009
very informative and pleasant to work with.
- B.B., September 2009


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Gauge Attributes

Customers can Gauge service providers on the following 10 attributes. Not all attributes will apply to all service providers.

  1. Punctuality and Timely Completion: No one likes to wait or have large windows of time where service providers "might" get to them. No one likes the job to drag out because of the service provider's other projects or if it becomes apparent that the SP did not plan well.
  2. Workmanship: No one likes shoddy work, shortcuts, or tradesmen who take advantage of the customer's lack of awareness of what is good quality work.
  3. Responsibility: Many home owners do not wear shoes in their home and service providers should wear covers over their shoes when necessary. SP's should not travel into rooms that are not in the work scope. They should not use the toilet without asking. If the SP soils or breaks something, they should try to replace it.
  4. Professionalism: A Professional does not try to add unnecessary work to the contract. Nor do they try to make themselves look good by demeaning their competition or by discussing religion or politics. Professionals stand behind their price and make the experience pleasant with the customer.
  5. Cleans Up Daily: Customers like to know that each day when service providers leave the room, it is in a broom swept condition, meaning nothing laying around loose, dangerous, all cords are rolled up, and trash or debris is contained or removed. SP's should clean up at the end of the job.
  6. Friendly: No one wants to hear service providers' personal problems. The service provider should be pleasant to be around.
  7. Responsive to a Customer's Call: Call backs should be made in the same day and the service provider should do what was promised.
  8. Well Organized: Generally speaking, from start to finish, the process went well, any concerns were addressed or corrected, and the repair or project ended well with everyone satisfied.
  9. Hygiene: The service provider should look clean, smell clean, and wear shoe covers indoors when needed.
  10. Recommended: Would you recommend this individual or company?

Step By Stepp Home Inspections,Inc.

http://www.stepbystepp.com

Workphone: 804-897-7200

Richmond, VA 23236