Positive experience! I began my search on the web for a home inspector and found their site informative and detailed with everything I could expect from a home inspection through their company. It was super easy to schedule an appt. and I received a confirmation quickly which was important due to the short timeframe I was working with. Troy was professional, courteous, and explained each point of the inspection report in a way that was both clear and educational. I appreciated the knowledge of construction he brought to the table letting me know which items were typical for an older home vs. those that were defects.
I chose to add thermal imaging to get more information and ensure there were no existing moisture issues. I?d use them again and refer to friends or family!
- W.M., July 2018
I loved that I could schedule online for a home inspection for a home I am going to buy. Troy was very thorough, very professional, and did an excellent job! When I move again, I will definitely use Behind the Scenes Home Inspections again!
- D.K., Bountiful UT, June 2018
You were awesome! You got my home inspection scheduled ASAP when I was on a tight time frame. You were very in depth and took pictures with great concise descriptions of what needed to be fixed on an older home we were purchasing. We spoke with a general contractor and he was able to roughly price out the cost of repairs so we were able to get our home at a fair price. I couldn't be happier with the inspection that was done. Thanks
- M.T., May 2018
They were very quick to get us on the schedule and come out the a house we were buying. He was very knowledgeable and helpful with any questions we had about the house. He was able to point out the most important things we needed to focus on and was very prompt with getting us a report back all in the same day. I would definitely use them again and refer friends and family to them.
- M.T., April 2018
Troy was a great inspector and he made the process so smooth for us. He took his time with the inspection (almost 2 hours for only a 1600 sq ft home) to make sure everything was properly inspected. He explained the problems and gave us awesome suggestions for solutions and maintenance. Will use them again with future purchases!
- M.H., April 2018
Thanks so much for your help. You were great!
- G.M., COALVILLE UT, April 2018
Troy was amazing - He returned my calls super fast, was able to answer all my questions, and rearranged his schedule to fit ours. Truly customer centric. He was on time for the inspection, did an extremely thorough job, and caught stuff I missed during the showings. We are grateful for Troy for all the hard work and flexibility.
- R.L., February 2018
My spouse and I needed a home inspection completed on an older home, over a holiday period, and we were unable to be at the inspection! Despite all of these difficulties, Troy provided a thorough and expedited service that we recommend for anyone needing a professional home inspection.
Chris & Katie
- C.R., December 2017
Troy was our inspector. He was very informative and thorough with what he was doing. He, himself, lives in the area and was able to inform me of important community updates.
- J.G., October 2017
Troy was very thorough in his inspection of our new home and took the time to walk us through any areas of concerns. I really liked the layout of the report with pictures/explanations/diagrams (we are selling a home as well and the buyers used someone else to inspect the home - Troy's report is head and shoulders above the other one). Highly recommend Troy if you're looking for a high quality, thorough home inspection from someone who know's his stuff. Thanks Troy!
- M.T., October 2017
Troy was very thorough and explained so many things to us. He even made recommendations on what to ask the seller to fix. Also, he told us that the tree in the backyard was dying, which we didn't realize then. Overall, a great experience!
- H.K., Provo UT, October 2017
We are so glad that we found Behind the Scenes Home Inspections! Troy Gailey did our inspection on the home we are purchasing. He was so incredibly thorough! The level of detail that is in the report and the time that he spent making sure he went over every inch of the home is incredible. Each item had great detailed pictures with inserted markings to designate exactly what his trained eye was seeing. We feel very confident about the good points of the house and the negatives. Going to the table on the purchase we feel like we know about the home and what we will need to repair, down to the smallest things that I never would have noticed right off. He met us at the home at the end of the inspection to go over his findings and answer all our questions. The complete report was ready the same day. We would definitely use this company again and will recommend them to anyone we know. Thank you, Troy!
- D.I., Brigham City UT, August 2017
Troy was terrific to work with. He walked us around the house showing what he had found. He explained everything and we never felt rushed. Would use him again.
- S.W., August 2017
Troy was an amazing inspector! He was very professional and very thorough. He went above and beyond! He was kind and gave us his honest opinion about the house. He even marked dings and other paint that needed to be fixed. We would definitely use him again and would recommend him!
- T.R., July 2017
I was so impressed with the home inspection we received. His attention to detail, and his knowledge of construction standards was great. I highly recommend Behind the scenes Home inspection.
- Y.B., North Salt Lake UT, July 2017
Troy was great! Our realtor had highly recommended him. We were so happy with our service. While being out of state we had no worries. He took care of everything, and communication was great!
- J.D., July 2017
Troy is meticulous and thorough. We were very impressed with the detailed inspection he performed. And he explained things on a level we could understand. Yes, we would absolutely recommend him.
- J.P., June 2017
Professional service from setting up the appointment (online scheduling is an added bonus!), to the inspection and review, to the final report. Troy answered all of my questions after the inspection and provided additional information. This was my first time working with a home inspector and I never felt that any of my questions were viewed as "dumb". Each was answered well. The report that was emailed later was thorough and clear and included good pictures to support what he had found. I would highly recommend this company!
- L.N., May 2017
Excellent job! Very thorough and detailed. Leaves no stone unturned! I would recommend Troy in a heartbeat!
- S.H., May 2017
Excellent job Troy. I like how thorough the inspection was and how easy the inspection was to read. The photos helped a lot too. I highly recommend you and your company.
- J.T., April 2017
Our Real Estate Team has used Troy/BTS for many inspections and would recommend them to anyone looking for a detailed report and overall excellent service.
- C.E., March 2017
This is the second time using Troy. I am still 100% absolutely more than satisfied with his work. The first home home inspection highlighted items that made me pass on the property. There are items to be addressed and fixed with this second property, but I would have never known of these issues without Troy's inspection.
As a first time home buyer, the entire process can be overwhelming. However, this is one less thing I have to worry about.
- B.B., March 2017
This was my first home inspection, but I had got some advice from my father who had told me he had bad experiences with inspectors not doing their job very well in the past, however, I felt completely satisfied with Troy. He was very thorough! The inspection took roughly two hours to finish, which seemed really long to me at the time, but I'm glad he took the time to do his job well. After he finished, he sat down with us for about a half hour and laid out everything that needed to be or potentially be fixed. I felt more confident about our position after Troy did our inspection. I would recommend him to anyone who needs a home inspection.
- J.E., November 2016
Was very impressed with your thoroughness and you ability to explain things in a manner that I could understand.
- N.J., November 2016
EVERYTHING WAS GREAT, THANKS FOR ALL YOUR HARD WORK.
- C.B., FARMINGTON UT, October 2016
A+++ troy is awesome. Very detailed. Smart. And really cares to take the time to TRULY inspect your home. Not only is he detailed but very honest. If Your Buying a home get it inspected by troy Gailey. Top of the line quality.
- C.O., October 2016
You were very helpful in making sure we got things taken care of by the sellers before purchase was final . Thanks!
- K.M., Salt Lake UT, September 2016
He was very clear in his explanations. His documents are also clear and easy to read. Website is easy to use. The process was very smooth and stress which was great since we are first time home buyers and need clear information.
- J.L., September 2016
Great overview of the property and answered all of my questions.
- J.R., Springville UT, August 2016
(This will be a review placed on a few sites!)
Troy was amazing. Due to our chaotic situation, we were in a bit of a time crunch. We had been renting and our lease was up in 2 weeks. We were dancing between a couple of properties and time was running out. We scheduled an inspection, cancelled it later that day, and then scheduled another the following morning for a totally different property. While this was very inconvenient to him, and affected his livelihood, Troy was understanding, and worked with us even on such short notice.
We were under the impression that the home was vacant. Unfortunately, the sellers had their elderly grandmother staying there with her gun safe and pit bull to warn off intruders. Troy was chased by the pit bull, and thankfully was not hurt. After all of this, he notified me so that I could leave work, and meet him at the property.
He was great! He was very friendly, obviously knew what he was talking about, and made sure that all of my million questions were answered. There were mold issues in the home, which he was able to identify and point out, the property was missing a cooling unit, and the recently replaced roof had a manufacturers defect which we needed the Seller to have replaced under warranty. All of this would have been missed on a simple walk through and we may have lost the loan due to mold! Along with this were many other minor issues, that he was able to patiently point out, explain, and even suggest a few things on.
Due to the clock ticking down on us, time was of the essence. Troy had warned me that he was going out of town (incidentally enough I was as well.) and although I texted him at 10:30 pm that night, he was kind enough to not only reply but to then send me the information I had requested. He was absolutely communicative throughout the whole process and made me feel that he was there to help our family.
Troy put my mind at ease, and gave me much needed information that could have turned buying our dream home into a nightmare had he not been there to point it out. His prices are very reasonable, he has years of experience, and he knows what he is talking about. His thoroughness, expertise, and kindness have made this process a million times easier than it could have been.
Schedule something today!!!
- E.T., July 2016
Very thorough. Reports are detailed with supporting pictures. Infrared technology is amazing!
- C.B., Salt Lake City UT, July 2016
Thanks. I felt your report was very thorough, both written and verbally. It has been a pleasure to work with you.
- L.L., June 2016
Friendly, professional, and competent, what more does one need? Thanks again!
- A.T., June 2016
Troy explained the results of the inspection in a way that is easy to understand. The inspection seemed thorough and he gave some suggestions on how to correct the problems. Would use him again.
- J.S., June 2016
Honest and straight forward guy. Got right to the issues and concerns that need attention. Very reliable and fast
- C.G., Provo UT, May 2016
Troy was on-time, professional, and thorough. He even gave us recommendations and guidance for a few things that we had questions on. We would recommend.
- B.C., May 2016
I appreciate your service and help to guide me with the problems and remodeling that we plan to do. Thanks for you good service.
- R.F., May 2016
Very friendly and helpful answering questions and very thorough with his inspection.
- J.G., May 2016
In the process of buying a home, so many things are difficult. The home inspection done by Troy Gailey at Behind the Scenes was most definitely NOT one of the difficult things! I set an appointment about noon on one day, and before noon on the next day, I had a very thorough inspection report in hand. Mr. Gailey was professional and clear about the issues he found, filling me with confidence about the condition of my new home. I highly recommend this company!
- S.H., Draper UT, April 2016
Great service. We almost bought another house a few months ago, and your report was far more easy to understand than the other inspector's. Thanks and keep up the good work!
- K.F., Provo UT, April 2016
Great job, very professional. Easy to talk to about the inspection.
- Z.H., April 2016
Troy was awesome. He was super easy to work with. Answered all of our questions and taught us a lot about how we could make our home the best it can be. I felt very comfortable around him too and knew I could trust him.
- A.M., Provo UT, April 2016
Thanks for the thorough inspection and detailed report :)
- S.D., Salt lake city UT, April 2016
Troy was very thorough and very friendly. He took the time to review the report with me and explain everything. I would use him again for sure.
- M.W., March 2016
Excellent Job, very clear report, supplemented with excellent pictures! I have used him twice and will keep using him for the next 2000 times!
- P.A., February 2016
Report was clear, easy to understand and thorough. Since we did this all long distance we couldn't be more satisfied.
- L.F., February 2016
He was very thorough and explained things well. I was so glad we did the infrared because it showed a room that would have ended up molding if the moisture wasn't taken care of!!!
- K.B., February 2016
You want to be sure you're making a good investment in a house but want to make sure your money is well spent. I was looking at an old house and decided to get the full inspection package. Troy was friendly and easy to talk to. He walked me through his findings and recommendations. His report was thorough and very helpful in working through items that needed to be fixed on the property. Environmental tests came back quickly so I could accomplish what I needed to during my due diligence period on the house. I recommend Troy if you want to be sure you are making a good home investment.
- S.L., February 2016
We were really pleased with the inspection service and report we received from Troy. He was thorough, professional, and detailed. We were also happy with the infrared option. Some water damage had us worried, and it was nice to have this extra piece of information.
- C.S., Riverton UT, February 2016
As a realtor in Colorado, I've often recommended home inspectors to my clients. Now that I have relocated to Utah, and am now a home buyer, I very much appreciate Troy and his thorough work on my new house. The Inspection Report is clear and well organized, with photos illustrating each issue. Will definitely be recommending Troy to future clients!!
- C.L., Eagle Mountain UT, February 2016
Thank you very much Troy for working with Sue and I on the condo. Unfortunately I am not moving forward with the purchase. I am very grateful for your inspection. It brought to light some of the issues I was going to have to deal with and also what the seller was not going to do.
- K.W., January 2016
Troy was incredibly helpful. I had a number of questions related to the inspection and also simply because I'm a first time homeowner. He took the time to answer my questions thoroughly and gave me some great tips. I really enjoyed working with him and would highly recommend him to anyone.
- M.L., January 2016
Troy was very easy to talk to about the inspection report. He gave useful recommendations on how to go about finding a professional to fix the issues he found. He was very thorough from top to bottom of our new home. I now have a peace of mind to purchase this home knowing the potential issues He found can be fixed. Thanks again for a great job!
- C.C., December 2015
Troy was fantastic and very thorough. He found many important issues with the house and his services came with the added perks of the 90 day warranty and the year membership to the home owners network which is great. His pricing was very fair and he didn't perform a service if he didn't need to.
Thank you Troy
- J.C., November 2015
Troy seemed really knowledgeable about a wide variety of topics. He's also an easy guy to talk to, and will give you the inspection results coming from an inspector, and also from a home owner's perspective. In other words, he'll help you prioritize your future home repairs and maintenance by explaining the severity of an issue (or potential issue) in a way that is actually useful to you. This helps to set a clear plan of action for after you close on your home. I've already planned out a few expenses for the first 3 months, and thanks to Troy, I have a pretty good idea of what I need to take care of.
- P.V., Provo UT, November 2015
Thank you Troy for helping to give us peace of mind when making such a large investment in buying a home. Your thorough inspection and analysis helped to give us confidence that we were making the right decision. You also gave us valuable information knowing that there are only minor things to worry about rather than major ones. You were very pleasant and answered any and all questions regardless of how insignificant they seemed. We also appreciated your comment on your personal assessment of the home. We will be using you in the near future for the sale of our existing home to help give us information on what needs to be done to get the home in saleable order. You provide a much needed service.
- S.W., September 2015
We were very pleased with how thorough and helpful you were.
- T.H., September 2015
Troy was absolutely amazing to work with! I was able to schedule an appointment quickly. Troy was extremely knowledgeable and professional. He even sent the written report within hours of finishing the inspection, allowing us to make an informed decision about purchasing the home. I would highly recommend him!
- J.J., August 2015
Extremely thorough and professional he took his time and cut no corners at all. His attention to detail is top notch.
- J.H., August 2015
Troy has just completed his 3rd home inspection for us. Obviously we think he's great! He takes his time, checking everything thoroughly. He's knowledgeable about how things should work - so quickly picks up on flaws. His reports are detailed and extremely helpful as we go about the work of improving a property.
- N.M., July 2015
Troy was not only extremely professional, but very friendly and informative. Buying a new home is a harrowing experience, especially an older home. Troy let us know which things weren't up to present day code without making it feel like we were buying a lemon (we weren't). He told us what things we should do right away and what things we didn't need to worry about, which really gave us some peace of mind. Thank, Troy!
- L.H., Orem UT, July 2015
Great very through and very direct with all problems
- S.J., July 2015
Very good checked every thing thank you
- , July 2015
Very good checked every thing thank you
- S.J., July 2015
Great in-depth service, professional documentation and friendly, thanks Troy!
- K.L., July 2015
I have a few suggestions, Troy. Continue to do what you have done with our inspection. You were on time, professional, detailed, polite, prompt, knowledgeable, precise and a gentleman.
Thank you for a good report and a job well done.
- V.C., July 2015
Troy inspected a home for me that I plan to purchase. He was professional and arrived on time. The written report was very detailed and comprehensive. It included multiple photos and I was very impressed when he provided it to me the same day. This gave me much peace of mind, and I was able to make an informed decision as he made multiple recommendations about items that needed repair and the urgency of each item. With his professional report, I worked with the buyer to have him make some necessary repairs that I would not have known about without the inspection being completed, thus saving me money in the long run. I will definitely be using him in the future and recommending him to anyone needing a home inspected.
- J.S., June 2015
Finally a really great inspector in the Salt Lake valley! I found Troy on the internet - liked his website and was impressed with the details included in his report. He was on time for the inspection of our townhouse, he was professional, happy to answer all of our questions and point out potential problems that we'd missed. We're using his report as a 'bargaining chip' with the seller. We used his infrared technology to check for moisture and electrical problems behind walls. So very glad we did; Troy picked up on moisture on the inside wall near a deck. All this and then gifts at the end-talk about a win/win... a one year subscription to the Home Owner network and a lifetime subscription to Lifetime Home Advisory Service. As a first time home buyer, I feel equipped for successful home ownership. Thank you Troy! NM
- N.M., June 2015
Very professional and thorough.
- B.B., June 2015
Customer Service - 100%
Clear Explanation - 100%
Timely - 100%
Very Friendly - 100%
- S.L., May 2015
Troy was on time, professional, friendly and thorough. I would highly recommend this company for your home inspection.
- K.H., May 2015
Troy was great, extremely helpful and knowledgeable with the ins and outs of home inspection and gave us great suggestions on how to go about improving our new home.
- T.C., April 2015
I really appreciated Troy Gailey's professional approach, his comprehensive knowledge of home systems, and his smart use of infra-red technology to figure out the condition of the condo we are considering buying. He was also willing to describe options for getting things fixed and how urgent or not urgent the problems found might be. Altogether he gives an excellent home inspection service and has a nice manner too. SWC 4-15
- S.C., Murray UT, April 2015
Both Troy and his assistant were very friendly and thorough. The document they sent was clear and easy to read.
- J.S., April 2015
Thanks for all your help! I will recommend you to others.
- K.N., March 2015
Troy does a fantastic job at inspecting homes. This is the second one he's done for us and we are very pleased with the level of quality and attention to detail in both.
- D.A., March 2015
Troy accommodated our very tight schedule and completed a very thorough, professional inspection of the condo we were purchasing. The wrap-up and report were excellent. He was friendly and patiently answered the many questions we had. Thanks, Troy.
- F.S., March 2015
Thank you so much for your hard work and opening our eyes to what really was happening with the previous house that we wanted to purchase, if it wasn't for you we will be in deep trouble. I will definitely recommend you to my friends when they need an inspector.
- a.m., March 2015
Troy was amazing! Very thorough and detailed. I will definitely be using him again.
- J.W., March 2015
This is the second home that I've asked Troy to inspect for us and, just like the first time, I am very pleased with the work that he and his associate have performed. Keep up the good work.
- S.E., Salt Lake City UT, March 2015
Very informative and explained each concern to ensure I understood. It allowed us to make an informed decision before moving forward in the process.
- J.E., March 2015
Troy was very thorough, friendly, and knew what he was talking about. He was on time, efficient, and easy to schedule an appointment with!
- A.E., March 2015
I was a little nervous about the process of what happens next after booking my appointment online. I did receive a confirmation email with a couple of next steps, sign the pre-inspection report and when payment was due. However that was it. I did not know, when I needed to arrive for the appointment and truly if the appointment was still on. After I had called and left a message, in addition to sending a text message I received a reply. Yes the inspection was going to happen. Troy completed a thorough inspection and explained all the findings to me. Very friendly and professional.
- S.S., West Jordan UT, March 2015
Thanks for doing such a great and thorough job!
- M.F., March 2015
Troy, we have really appreciated your meticulous attention to detail in both home inspections--the place we walked away from due to the water and mold damage you discovered, as well as the home we are purchasing. We value your honesty and candor. We picked you because we thought you had the best website and now we KNOW we got the best inspector out there! Thank you so much!
- J.K., February 2015
He was so friendly and so informative! I stayed in the home then entire time and did some work while waiting. He made it a point to keep conversation while he was in the same room as me and made me feel super comfortable. He was enthusiastic and knew exactly what he was talking about whenever I asked him a question. I asked him about wall stability and he took time out at the end to show me which walls he thought could be moved and gave me advice on how to contact someone we would trust to do the work. He was so great to work with and I would recommend him to anyone buying a home!
- M.G., Pleasant Grove UT, February 2015
Troy did a FANTASTIC job! He was prompt and thorough. The report provided was better than I expected and he did discover many things that a typical inspector may not have uncovered.
We did discover a few small things after the fact that went unnoticed, but overall he did a fantastic job.
Overall we were VERY pleased with Troy and his service.
- L.H., January 2015
This is the third time Troy has done an inspection for me, and once again, he was thorough, professional, knowledgeable, patient, and friendly.
- S.H., December 2014
We were very impressed with Troy and his inspection. He was very professional and knowledgeable. We were very satisfied with the inspection and felt it was a good value.
Lori and Steve Cornell
- L.C., November 2014
Troy was very professional and willing to answer all my questions. His report was very organized and easy to understand.
- M.H., November 2014
Very thorough. Although the major issues with the foundation Troy found turned out to be less serious than he thought, it was good to be warned and made aware of them. I would recommend to anyone!
- Z.A., October 2014
If they fix the problems, do you come to recheck the fixes? You are awesome, and we will definitely recommend you to others. Thanks again for your help.
- B.W., Sandy UT, October 2014
I feel you did a good job. Thanks
- A.B., October 2014
Thank you for being fast on getting the report back to us and telling us the truth about the home.
- J.W., October 2014
Fantastic work on the home inspection. Thoroughly pleased.
- R.B., October 2014
Troy was awesome. Period.
I was really impressed with the level of his service, and would recommend him to anyone.
I thought he did a thorough job, and I appreciated that he took the time to answer my questions.
- S.G., Sandy UT, October 2014
Troy is prompt, knowledgeable, and very helpful. I will use him again in the future.
- D.P., October 2014
Thanks Troy for a very thorough home inspection. I will definitely recommend you to others who need home inspection services.
- T.S., September 2014
Was extremely thorough and found a lot of issues I believe other inspectors would not have. He also had great suggestions on what to do about them. I'll definitely use him again in the future.
- B.H., August 2014
Very thorough, kind, very detailed report, easy to get a hold of, was able to do inspection next day. I was very pleased overall.
- W.G., August 2014