Important Notice to HomeGauge Inspectors
Requirement for the inspector to add to his or her agreement
Why: To help protect yourself, your customer and HomeGauge (a 3rd party) from any potential legal issues involving the customer and their data. This can help protect the inspector when using other vendors that the inspector may decide to use outside of HomeGauge, such as: scheduling, call centers, or other vendor programs. This clause is aimed to help protect you and your company should you later opt in to any future vendor programs as well.
Please modify your customer agreement by January 31, 2018 to include the following:
If you do not opt-in to / offer any third party programs to your customers that require their data to be shared, you can use a shorter version to just disclose that a third party is storing the report information. Here's an example, but you can modify this as needed:
My company uses a third party to store the report information and it will be kept private.
Do I have to add the language to all my agreements?
Answer: Any agreement that can be used alone with your customer should have this information. It helps protect you as well as HomeGauge.
By putting this information in my agreement did I just consent to allow HG to sell my data?
How do I make this change to my agreement?
Answer: Watch this video:
Can anyone help me make this change?
Answer: Watch the video for step by step. If you need help please contact Shancy@report-authority.com as she will help you at no charge for this update to your agreement.
How long do I have to change my inspection/home buyer agreement?
We understand that you have lives to lead and businesses to run, that's why we'll follow up with you after January 10th when you login to HomeGauge.com. You'll be asked to confirm that you did make the changes. If you still need help by that point refer back to these FAQs. Please make sure all your agreements include the new language by January 31, 2018.
Answer: It highlights how data can be used if inspectors opt into third-party vendor programs and allows HomeGauge to move this data to approved vendors. It also clearly states how personally identifiable information is handled in a secure manner.
What if I never want to opt in to a third party program, do I still need to put this new language in my agreements?
Answer: Yes. This language also helps you clearly state that personally identifiable information is input into a third party (HomeGauge) which is a valuable disclaimer for you, the inspector.
Please contact firstname.lastname@example.org with any additional questions not answered on this page.